Star of the Month

Our first Star for 2023 is someone who enjoys their job and unfailingly puts in their best effort regardless of the task assigned.  She models honesty, integrity and great moral character in everything she does.  We are excited to share that Morgan Nelson, AVP/Retail Office Manager for the Longview Greggton location has been selected as our January 2023 Star of the Month.

A member of the Austin Bank team since 2008, Morgan has risen through the ranks serving as a teller, teller...

This month’s Star is affectionately referred to as “Ms. Austin Bank Bullard”.  Known for her willingness to take on a wide variety of tasks; ability to build lasting relationships with her customers and coworkers; and her quick wit, she is definitely a Star.  We are proud to introduce you to Luan Smith, Loan Assistant and our October Star of the Month.

Luan has been a part of the team in Bullard since coming to work for the Bookkeeping department of First...

When we think of customer service, it is often in reference to how we treat the people who walk into our Bank for help with their financial needs.  However, treating colleagues with the same level of service expected for customers goes a long way to enhance the culture inside the Bank.  This is the very reason our September Star was nominated by one of her ‘customers’.  We are proud to recognize Laura Valerio, Bookkeeping Clerk, as our Star of the Month for September.

Customer...

A quick Google search will tell you the top qualities of a great call center representative.  Though the number of those qualities ranges anywhere from six to ten (or more) depending on whose list you are looking at, a few of those qualities are noted repeatedly.  Our August Star displays each of these attributes in her day-to-day duties.  It is for these, as well as her excellent treatment of our Austin Bank customers and team members, that we are proud to announce Deborah Moore,...

Dedication is “an exceedingly strong feeling of loyalty and support for someone or something.”  Any successful business must have dedicated employees who are concerned with the overall good of the company and understand what is best for everyone.  Then, go out and strive to make that happen daily.  This dedication is a required characteristic of those recognized as Austin Bank Stars.  Repeatedly mentioned throughout this month’s Star nomination were...

For consideration as an Austin Bank Star, it is a requirement that employees exhibit several particular characteristics.  They must embrace the Bank’s core values of honesty, service and confidentiality; display a positive attitude; and consistently work for the betterment of the team as a whole.  This month’s Star has been a member of the Austin Bank team for 16 years and takes great pride in her service to customers and the Bank.  She personifies the required characteristics...

Initiative.  Researchers Michael Frese and Doris Fay define it as “work behavior characterized by its self-starting nature, its proactive approach, and by being persistent in overcoming difficulties that arise in pursuit of a goal.”  Those who show initiative can be seen doing things without being asked, seeking out knowledge that is needed, and persevering despite complications.  Initiative is just one of the Star qualities of this month’s honoree and we are pleased...

A positive and enthusiastic attitude is a critical component of workplace success.  Someone who not only demonstrates a positive attitude and an eagerness to tackle tasks, but also provides good customer service, resolves conflict effectively and works productively with others is not just one you want on your team, but one you want leading a team.  Each of these qualities can be attributed to this month’s Star, and we are pleased to introduce you to Loren Brooks, Retail...

Ray Croc, American businessman from the 1950s said, “If you work for just money, you’ll never make it, but if you love what you are doing and you always put the customer first, success will be yours.”  This quote perfectly sums up this month’s Star and her consistent drive to serve her customers in the best manner possible.  We are proud to announce that Josephine (Josie) Chaffins, Teller Operations Supervisor in Palestine, has been selected as our...

Evolving technologically is at the heart of Austin Bank’s efforts to better serve our customers.  As we do so, it is critical to have team members with the knowledge to implement new technology and the skills to productively communicate with coworkers to achieve results.  This month’s Star was nominated for possessing those very qualities.  Congratulations to Lance Warne, Systems Administrator in Whitehouse, on his selection as the February 2022 Star of...